Shipping & Delivery Policy

Layerium Labs operates under an authentic manufacturing-first fulfillment model. We do not maintain pre-packaged retail inventory for custom orders; each component is fabricated to your exact CAD geometry and material specifications.

Production schedules encompass raw material conditioning, machine build-plate slicing, additive manufacturing execution, manual support removal, solvent washing/curing (for SLA photopolymers), and dimensional verification.

Consequently, published courier transit timelines begin only after your components pass internal quality control and are sealed in protective packaging.

Layerium Labs dispatches domestic orders across India via established express courier networks including Blue Dart, DTDC, and Delhivery.

Typical transit time for metro destinations (Mumbai, Bengaluru, Delhi NCR, Hyderabad, Chennai, Pune) is 1 to 3 business days post-QC inspection.

Tier-2 and regional industrial hubs typically deliver within 2 to 5 business days depending on carrier postal zoning. Complete courier tracking numbers are communicated upon dispatch.

Layerium Labs fulfills orders globally for engineering teams, hardware startups, and research institutions across North America, Europe, the Middle East, and Southeast Asia.

International shipments are dispatched via Tier-1 air express freight carriers (DHL Express / FedEx International Priority).

Typical international transit duration is 3 to 7 business days following manufacturing completion and packaging. Real-time air waybill (AWB) tracking is provided upon carrier scan.

Export Documentation: Every export consignment includes a commercial invoice with standardized Harmonized System (HS) tariff classification (e.g. HS 3926.90 for articles of plastics / 3D printed engineering polymers), detailed packing slip, and certificate of conformance upon request.

All international orders are delivered under DAP terms (Delivered at Place, Incoterms 2020).

Under DAP terms, Layerium Labs covers origin export clearance, export documentation, and air freight transportation to the specified destination address.

The recipient (importer of record) is responsible for destination customs clearance, import duties, and local value-added taxes (VAT/GST) assessed by destination customs authorities.

Carriers (DHL/FedEx) typically handle customs brokerage on behalf of the recipient and collect applicable duties and taxes directly prior to final delivery.

For time-critical engineering deadlines, rapid prototyping sprints, or urgent assembly line fixtures, Layerium Labs offers priority queue scheduling and expedited express air routing.

Important Notice: Priority dispatch accelerates machine scheduling priority and selects the highest-tier express air service. It does not compress the thermodynamic build cycles or cooling curves required for structural integrity.

Orders completing quality assurance after the daily carrier cutoff (typically 4:00 PM IST) will be manifested for carrier pickup on the following business morning.

Additive manufacturing components, particularly delicate thin-walled prototypes, cantilevered features, and fine SLA resin assemblies, require specialized shipping containment.

Layerium Labs utilizes multi-layered defensive packaging: anti-static ESD shielding bags, individual high-density bubble cushioning, custom void-fill foam, and heavy-duty 5-ply corrugated outer shipping cartons.

Every parcel is sealed with tamper-evident industrial tape and clearly labeled with handling precautions (Fragile / Precision Engineering Deliverables).

While our multi-layer packaging is designed to endure rough international transit, unexpected carrier mishandling can occasionally compromise delicate parts.

Mandatory Unboxing Protocol: If a parcel arrives with visible carton puncture, crushing, or structural distress, customers must inspect the interior parts immediately upon delivery.

Claims Window: Any transit damage or broken geometry must be reported within forty-eight (48) hours of doorstep delivery by emailing photos or video of the parcel, courier label, and damaged parts to sales@layeriumlabs.com.

Upon swift verification by our quality desk, Layerium Labs will initiate an expedited reprint at zero customer cost.

Customers are responsible for providing complete recipient information: contact name, company name, tax ID (where applicable for customs), phone number, and precise postal code.

In the event of delivery failure due to inaccurate address data, customer unavailability across multiple delivery attempts, or refusal to accept an authorized delivery, the shipment may be returned to Layerium Labs facility (Return to Origin / RTO).

Re-dispatch fees incurred for failed deliveries resulting from customer-provided inaccuracies will be billed to the customer prior to secondary shipment.

To maintain rigorous industrial safety standards, protect client intellectual property, and safeguard calibrated additive manufacturing equipment, Layerium Labs operates an access-controlled production facility.

Direct walk-in customer pickups, courier collections by unverified personnel, and on-site parcel handovers are strictly prohibited. All orders must be dispatched through our authorized courier networks.